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Open Track My Order and enter the requested order details. Tracking information is also sent after dispatch.
Contact Marsilen Support
Need help with an order, delivery, a Marsilen device, a return, or your account? Start with the fastest support route below. If you still need us, send one clear message with the details that apply to your case.
Give us the details once, so we can understand the issue faster.
A complete first message is more useful than several short follow-ups. Choose a topic, then include the order or product information that applies to you.
What is your message about?
Choose a topic to guide your message.
- Order issue: include the order number and the email used at checkout.
- Product issue: include the product name and a short description of what happened. Photos or a short video can help when relevant.
- Return request: check the current return policy first so you know which details and evidence may be needed.
Send Your Inquiry
Tell us what you need help with. If your question is about an order, add the order number so our team can find it quickly.
For shipping status, use Track My Order first. For device troubleshooting, check the Help Center. Please do not send payment-card details through the message field.
A few answers may save you a message.
These are contact-process questions only. Detailed troubleshooting stays in the Help Center so this page remains focused.
Include the product name, what the device is doing, what you already tried, and your order number when the purchase is relevant. If the issue is visible, a clear photo or short video can make the problem easier to understand.
Read the current Return and Refund Policy before sending a request. It explains the published return window, product-condition requirements and how different return reasons are handled.
Contact support as soon as possible. Marsilen’s published policies note that orders can enter warehouse processing quickly, so a change or cancellation cannot be guaranteed once processing or dispatch has progressed.
Use the dedicated Wholesale page. That route is designed for retailers, distributors, vape shops and other business purchasing enquiries, so business requests do not get mixed into consumer support.
Need an answer before sending a ticket?
Search existing support guidance or check an order directly.
