Shipping policy

1、For local warehouse delivery, we dispatch your order from our distribution center. Delivery typically takes about 7 days after dispatch. Remote areas may require longer.

2、Our European warehouse is now operational. Parcels are typically delivered about 7 days after dispatch.

The European warehouse is available for the following countries: Germany, Poland, France, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, and Sweden.

3、For customers in other countries and regions served from our China warehouse, we dispatch orders via FedEx International service. Delivery typically takes about 7 days after dispatch; remote destinations and customs processing may take longer. International shipping costs may be higher, and free shipping is not available for these orders. You can add multiple items to make shipping costs more cost-effective.

If you need to modify or cancel your order, please contact us immediately. Please note that any orders already shipped cannot be canceled. Email: support@marsilen.shop

4、Marsilen does not charge any sales tax or export tax. If import duties, VAT, or other customs fees are incurred during clearance, the customer will be responsible for these charges. Marsilen is not liable if the product is confiscated by local customs.

Please check your local customs regulations before placing an order.

5、If you order many products, your order may be divided into several packages with different tracking numbers. If, due to logistics reasons, you do not receive the package in the end, we will take responsibility for all losses, and you can receive a full refund.

The products displayed on the Marsilen website are intended for the international market. Standard versions are generally shipped. If you have special requirements, please leave us a message. Some products are currently on pre-sale. Please pay attention to the shipping date mentioned in the description.

6、If your package is not delivered within 25 working days after shipment, please contact our support team at support@marsilen.shop for either a reshipment of another package or a refund.

7、If your items are damaged, lost, or incorrect, you must email us within 48 hours of the package’s delivery. Once your claim is submitted, reviewed, and approved, we will assist you in rectifying the issue. Unfortunately, we are unable to provide reshipping or replacement services internationally.