AGE VERIFICATION
Products offered on MARSILEN are age-restricted and intended for use by adults of legal smoking age only. All orders on the website will be verified using industry-leading age verification software.
By entering our website, you confirm that you are of legal smoking age in your jurisdiction and agree to age verification.
Names and images come from the supplied page. Specifications for Deimos, NOVA 4in1, NOVA 3in1 and PRO 30K are transcribed from the supplied Marsilen model sheet, not independent testing. If your packaging differs, ask support to confirm your version. The PRO 30K source identifies a Mesh Coil but does not publish an exact resistance. The supplied Deimos specification lists 6 mg/mL, while the current product page provides flavor selection only; confirm the exact SKU and packaging with support. A USB-C port alone does not specify charger compatibility.
Missing your instructions? Ask support for the guide that matches the model and version on your packaging.
Choose your model below and include these details in your email:
The link opens a draft in your email app. Guides are available by request; there are no PDF downloads on this page.
There are no safe tobacco products, including e-cigarettes. These general precautions do not replace the instructions for your device.
Follow the manufacturer’s charging requirements. Use a clean, flat surface where you can see the device, away from flammable materials. Do not charge on a sofa or pillow.
Protect the device from extreme heat and cold. Avoid direct sunlight and hot or freezing cars. Do not charge in extreme temperatures.
Keep e-cigarettes out of household rubbish and ordinary recycling. Ask your local waste service for a collection point that accepts devices containing batteries and residual liquid. Do not dismantle a sealed device.
Unusual heat, visible damage or water exposure? Stop using and charging the device. Contact support for a non-emergency issue. If there is smoke, fire or immediate danger, move away and contact local emergency services.
References: FDA battery safety guidance · FDA product risks and disposal information
Keep your order number and packaging details handy. They help support identify the item and the relevant order record.
Contact support before sending an item back. Describe the issue and include your order number. Ask for confirmation of the return address, eligibility and any shipping arrangements.
Read the published return policy ↗Contact support promptly. Include the product name and photos of the item, packaging and label, where safe. Do not use a damaged device or post it back without instructions.
Prepare your support request ↓Start with the dispatch email and its tracking link. If there is no update, send support the tracking number and the last status shown. Delivery information depends on the order and carrier.
Read the published shipping policy ↗Contact support as soon as possible with the existing order number and the requested change. Whether a change is possible depends on processing and dispatch status.
Email order support ↗Ask support to confirm the terms for your case. For an existing return, include the return reference and tracking details.
Ask about an existing return ↗Find answers about guides, charging and existing orders.
Use the request link under your model. It opens an email addressed to support with the model name already filled in. Include the version shown on the packaging, your country and preferred language. No downloadable manual is linked here until the matching document is available.
Send support a clear photo of the model name and specification label. The records above come from the supplied Marsilen model sheet and have not been independently tested. Do not assume two products with similar names have identical specifications or compatible parts.
The supplied records for NOVA 4in1 and NOVA 3in1 describe a total liquid indicator, not a separate reading for each chamber. Confirm the meaning of any unfamiliar symbol with the guide for your exact version.
Stop using and charging it. Do not open or attempt to repair the battery. For a non-emergency issue, contact support with the model and a description. If there is smoke, fire or immediate danger, move away and contact local emergency services.
Consult the charging requirements in the model-specific guide. USB Type-C identifies the port; it does not confirm a suitable charger or charging rate. If the guide is missing, ask support before trying an unknown charger. Do not keep attempting to charge a damaged or unusually hot device.
Use the tracking link in your dispatch email. Send support your order number, tracking number and the last update shown. The team can check whether the parcel has been handed to the carrier.
Contact support promptly with your order number, the product name and a description of the issue. Include photos of the item, package and label where safe to do so. Avoid using a damaged device. Ask support for instructions before sending it back.
Contact support with your order number and explain the request. Cancellation depends on the order’s processing and dispatch status. For a return, ask for the applicable terms and return instructions, and read the linked Return and Refund Policy.
For product documentation, device concerns and existing orders.
Use email or the Marsilen contact page to send your request.
Do not send payment card details, passwords or identity documents in an initial support email.
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