How can we help?

1. Check whether the fire button is stuck.
2. Make sure the pod is installed correctly.
3. Check whether the electrodes on the pod and device are clean.
4. Charge the device to rule out a depleted battery.
5. Check the LED indicator and refer to your product user guide.
6. If the device was dropped or exposed to water, stop using it and contact support.

1. Confirm that the charger can provide a normal 5V output.
2. Test another compatible cable and carefully clean debris from the charging port.
3. Check whether the LED indicator behaves as described in the user guide.
4. If the battery was left empty for a long period, charge it for 10–15 minutes and recheck.
5. Use a compatible adapter and cable from a reputable supplier. Stop charging if the device becomes unusually hot.

Stop using the device if the burnt taste continues. For replaceable pods or coils, install a new compatible part. A burnt taste may be caused by an exhausted pod or coil, insufficient liquid, unsuitable liquid viscosity, repeated use without pauses, or using a new coil before it is fully saturated.

Check that the mouthpiece, filling plug and coil are installed correctly. Do not overfill. Remove condensation from the mouthpiece or chimney and use only the recommended settings and compatible parts. If the issue continues, stop using the product and contact support.

Charge the device if the battery indicator is low. If applicable, confirm that the pod or coil is installed correctly and has not reached the end of its service life. Flavor can also change when a filled pod is stored for a long time. Replace the compatible pod or coil when necessary.

Use the tracking link in your shipping confirmation email, or open the Track My Order page and enter the requested order details.

Open the Contact Support page and send your order number, product name and a clear description of the issue. Photos or a short video may help the team understand the problem faster.