Privacy Policy

Marsilen Privacy Policy

Effective Date: February 25, 2026

Data Controller

We are committed to protecting your privacy in accordance with the EU

General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Age Restriction & Verification

Our website and products (e-cigarettes, nicotine liquids and related items)

are intended exclusively for adults aged 21 and over. By accessing the site or

placing an order, you confirm that you are at least 21 years old and of legal

vaping/smoking age in your jurisdiction. All orders are subject to verification

using industry-leading age verification software. We may transmit necessary

data (name, address, date of birth) to third-party verification providers. No

credit check is performed. This policy exceeds the minimum legal age in most EU

Member States (typically 18 under national laws implementing the Tobacco

Products Directive 2014/40/EU) to align with stricter global standards.

2. Information We Collect

·Order data (name, shipping/billing address, email, phone, payment

details)

·Device & usage data (IP address, browser, pages viewed) via

cookies and logs

·Newsletter/marketing consent data

3. How We Use Your Data

·We process your personal data on the following legal bases under

Article 6(1) of the GDPR:

Performance of a contract (Art. 6(1)(b) GDPR)

To process your orders, deliver products, handle payments, refunds, and

customer service. This is the primary basis for most of our processing related

to purchases.

·Compliance with legal obligations (Art. 6(1)(c) GDPR) and legitimate

interests (Art. 6(1)(f) GDPR)

To carry out age verification ensuring that only individuals aged 21 and

over can purchase e-cigarettes and nicotine products (in line with youth

protection laws in EU Member States and our legitimate interest in preventing

access by younger adults and complying with stricter standards). For this

purpose, we may transmit necessary data (name, address, date of birth) to age

verification providers. No creditworthiness check is performed.

·Your consent (Art. 6(1)(a) GDPR)

For sending marketing communications, newsletters, or personalized offers.

We only do this with your explicit, double opt-in consent, which you can

withdraw at any time.

·Legitimate interests (Art. 6(1)(f) GDPR)

For fraud prevention, website security, analyzing site usage (with

anonymized data) to improve services, and meeting tax/accounting retention

requirements. We always balance these interests against your rights and

freedoms.

4. Sharing Your Data

·Shipping partners (DHL, etc.)

·Payment providers (PayPal, Klarna, Stripe)

·Age verification providers

·Analytics (Google Analytics 4 with IP anonymization – only with consent)

·All processors are bound by EU-standard data processing agreements.

5. Data Retention

·Order data: up to 10 years (tax/commercial law requirements)

·Marketing data: 3 years after last contact

·Logs: 7 days

6. Your GDPR Rights

You have the right to:

·Access, rectification, erasure (“right to be

forgotten”)

·Restriction of processing

·Data portability

·Object to processing / withdraw consent at any time

·Lodge a complaint with the supervisory authority (e.g. your national

data protection authority)

To exercise any right, email support@marsilen.shop We respond within one

month free of charge.

7. Cookies & Tracking

We use necessary cookies (Art. 6(1)(f)) and, only with your consent via

Cookie Banner, analytics/marketing cookies. You can revoke consent anytime.

8. International Transfers

All data is primarily hosted in the EU/EEA. Any transfer outside uses

Standard Contractual Clauses or adequacy decisions.

9. Changes

We may update this policy. Continued use constitutes acceptance.

Contact: support@marsilen.shop